Refunds & Returns Overview

Our refund and returns policy lasts 14 days from delivery date. If 14 days have passed since your item was delivered, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 4-7 days for refunds to be processed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tt@albionknit.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tt@albionknit.com and send your item to:

Albion Knitting Co Isle of Man
Barrule House, Ronaldsway Industrial Estate,
Ballasalla,
IM9 2AW,
The British Isles

Postage costs are payable by the customer.

Shipping returns

To return your product, you should mail your product to:

Albion Knitting Co Isle of Man
Barrule House, Ronaldsway Industrial Estate,
Ballasalla,
IM9 2AW,
The British Isles

Please ensure you include your order number, name, address and contact telephone number with your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at tt@albionknit.com for questions related to refunds and returns.